Acest document se refera la conditiile in care poate fi utilizat site-ul.

Accesand sau utilizand site-ul, sunteti de acord cu termenii si conditiile de mai jos.

Acest site este detinut si administrat de catre agentie. Toate datele de identificare si de contact ale agentiei se gasesc in pagina de Contact.

Drepturi si Obligatii Utilizator

Utilizatorul are dreptul sa vizualizeze site-ul pe monitorul calculatorului, pe telefonul mobil sau tableta, sa tipareasca parti ale continutului site-ului pe suport de hartie sau electronic, numai in scopuri personale, non-comerciale.

Utilizatorul este de acord sa respecte urmatoarele obligatii incluzand (fara a se limita):

• Sa fie de acord cu termenii si conditiile agentie inainte de a lansa o rezervare pe site;
• Sa aiba responsabilitatea financiara pentru orice tranzactie efectuata in contul sau in numele acestuia;
• Sa aiba capacitatea legala de a initia actiuni juridice (varsta peste 18 ani);
• Sa garanteze veridicitatea datelor furnizate despre acesta sau despre membrii familiei acestuia;
• Sa nu utilizeze site-ul in scopuri speculative, sa nu genereze rezervari false sau frauduloase;
• Sa nu transmita materiale politice, pornografice, rasiste sau care contravin legii;
• Sa nu altereze, copieze, transmita, distribuie, vanda, afiseze, licentieze sau reproduca continutul site-ului, cu exceptia utilizarii in scop personal, noncomercial;
• Sa nu foloseasca site-ul in scop comercial;
• Sa nu inlature notificarea despre drepturile de autor si/sau marca inregistrata de pe copiile continutului;
• Sa nu creeze baze de date sau manuale prin descarcarea pagina cu pagina a continutului site-ului.

Rezervari si Conditii Furnizori

• Orice rezervare efectuata pe site va fi considerata drept intentia utilizatorului de a achizitiona un anumit produs sau serviciu turistic de la furnizori;
• Daca cererea utilizatorului este acceptata, acesta va primi un email de confirmare de la agentie si va intra in vigoare Contractul cu turistul;
• Toate serviciile turistice publicate pe site sunt in functie de disponibilitatea furnizorilor;
• Termenii si conditiile furnizorului (incluzand regulile de transport al pasagerilor impus de liniile aeriene) se vor aplica aditional Termenilor si Conditiilor acestui site;
• Termenii furnizorilor pot include prevederi care se refera la diferite proceduri de plata, obligatii, anulari, modificari ale rezervarilor, restituiri de bani (daca este cazul) sau restrictii de alta natura. Anumite companii aeriene pot impune taxe suplimentare;
• Agentia nu este responsabila pentru costurile care pot sa apara in momentul transferurilor de la un aeroport la altul sau pentru taxele locale pe care le percep anumite hoteluri;
• In momentul navigarii pe site, utilizatorul poate observa referiri la diferite conditii care se aplica ofertelor speciale. Utilizatorul trebuie sa citeasca cu atentie acesti termeni si sa ia legatura cu agentia pentru detalii complete;
• Orice rezervare facuta de utilizator pe site se considera rezervare confirmata numai dupa ce agentia va confirma rezervarea si va notifica utilizatorul;
• Rezervarea confirmata de catre agentie, devine comanda ferma, numai dupa ce utilizatorul a efectuat plata integral.

Anulare/Modificare Rezervare

• Anularea/modificarea unei comenzi ferme se face in functie de termenii si conditiile fiecarui furnizor si este responsabilitatea utilizatorului sa informeze agentia in scris cu confirmare de primire sau telefonic, despre intentiile sale;
• In anumite cazuri, este posibil sa nu puteti anula/modifica anumite servicii turistice achizitionate prin comanda ferma sau va trebui sa indepliniti anumite cerinte pentru aceste actiuni;
• Agentia sau furnizorul accepta orice forma de cerere scrisa;
• In eventualitatea anularii unei comenzi ferme, utilizatorul va suporta, dupa caz, penalizarile specificate in termenii si conditiile de la fiecare furnizor;
• In eventualitatea modificarii unei comenzi ferme (incluzand, dar fara a se limita, anulari, restituiri de sume, schimbari de nume), agentia isi rezerva dreptul de a aplica anumite taxe, pentru a acoperi costurile administrative legate de aceasta actiune. Aceste taxe difera fata de taxele impuse direct de catre furnizor.

Plata

Utilizatorul primeste factura in urma confirmarii de catre agentie a rezervarii pe care acesta a facut-o pe site si modalitatile de plata ale acestei facturi. Aceste modalitati de plata sunt specificate pe site.

• Se accepta numai acele modalitati de plata care sunt prezentate pe site;
• Rezervarea facuta de catre utilizator pe site este considerata comanda ferma numai dupa ce plata a fost efectuata de catre acesta;
• Agentia nu-si asuma nicio responsabilitate pentru sumele de bani trimise prin curierat;
• In functie de termenii si conditiile impuse de hoteluri, la momentul rezervarii, utilizatorului i se poate cere plata integrala sau partiala, plata urmand a fi efectuata in contul agentiei, al hotelului sau al reprezentantului acestuia;
• Agentia sau furnizorul nu vor emite bilete, voucher sau alte documente de calatorie in cazul neplatii integrale a serviciilor comandate;
• Agentia sau furnizorul isi rezerva dreptul de a incasa suplimentar orice taxe/ comisioane care pot aparea la momentul rezervarilor, caz in care utilizatorul va fi informat despre comisioanele aplicabile;
• Agentia isi rezerva dreptul de a transfera costurile generate de penalizarile de charge back;
• In anumite cazuri exista taxe suplimentare ce trebuie achitate la destinatie direct la furnizorul serviciilor.

Plata Online cu Cardul

• Pentru anumite servicii, plata se poate efectua cu principalele carti de credit recunoscute si prezentate pe site;
• Agentia isi rezerva dreptul de a incasa suplimentar orice taxe care pot sa apara la momentul rezervarii prin carte de credit, caz in care utilizatorul va fi informat despre taxele sau comisioanele aplicabile;
• Daca rezervarea a fost platita cu cartea de credit a unei alte persoane, agentia isi rezerva dreptul de a cere o autorizatie scrisa din partea acelei persoane;
• Daca in momentul rezervarii serviciului turistic alegeti optiunea de plata online cu cardul, utilizatorul va fi redirectionat catre site-urile securizate ale procesatorilor de plati electronice;
• Tranzactiile se vor efectua in lei sau euro, in conditiile agreate cu banca emitenta a cardului utilizatorului.

Plata cu Cardul in Agentie

• In cazul in care utilizatorul nu doreste sa faca plata cu cardul online, acesta are posibilitatea sa achite cu cardul la POS-urile care se gasesc in agentie;
• Utilizatorul trebuie sa confirme cu agentia intentia de a plati cu cardul la POS pentru confirmare prealabila.

Plata prin Virament Bancar

• Daca utilizatorul alege aceasta optiune de plata, acesta va primi prin email o copie a facturii proforme sau fiscale, in baza careia poate efectua plata;
• Conturi bancare ale agentiei se vor gasi pe factura proforma sau fiscala.

Plata cu Vouchere/Tichete de Vacanta

• Salariatii pot primi din partea angajatorului, vouchere de vacanta platite integral de catre angajator, pentru petrecerea vacantelor in Romania;
• Utilizatorul se va prezenta la agentie cu voucherele/ tichetele de vacanta pentru a achita rezervarea facuta pe site, pentru un sejur in Romania;
• Utilizatorul trebuie sa confirme cu agentia intentia de a plati cu voucher sau tichet de vacanta pentru confirmare prealabila.

Plata Numerar / Depunere Numerar

• Utilizatorul poate plati in numerar orice rezervare confirmata la agentie, in Lei, Euro sau Dolar;
• Pe baza facturii primite de la agentie, utilizatorul se poate prezenta la orice sucursala a bancii cu care lucreaza agentia, pentru a depune banii in contul specificat pe factura.

Disponibilitatile, tarifele si taxele pot fluctua si o rezervare poate fi oricand infirmata daca nu este achitata integral.

Reclamatii

Orice reclamatie trebuie facuta in scris catre furnizorul serviciului turistic (unitate de cazare, companie aeriana, etc), iar o copie trebuie sa ajunga la agentie, in maxim 2 zile de la incheierea sejurului.

Responsabilitati Agentie

• Site-ul nostru are un continut informativ, de aceea, agentia nu-si asuma nicio responsabilitate cu privire la corectitudinea si exactitatea informatiilor;
• Agentia nu garanteaza in niciun fel, explicit sau implicit, realitatea, actualitatea si integralitatea datelor si informatiilor prezentate pe site;
• Datele si informatiile de pe acest site nu constituie recomandari, garantii, consultanta sau angajament din partea agentiei;
• Agentia nu poate fi facuta raspunzatoare fata de nicio persoana/ entitate pentru niciun fel de daune care ar rezulta, direct sau indirect, din utilizarea site-ului agentiei sau ca urmare a oricarei erori sau omisiuni;
• Agentia actioneaza si ca agent pentru terti furnizori: linii aeriene, hoteluri, companii de rent-a-car sau alti furnizori de servicii turistice, denumiti in acest document furnizori;
• Agentia nu-si asuma nicio responsabilitate pentru produsele si serviciile turistice oferite de furnizori si nu garanteaza in niciun fel (explicit sau implicit) acuratetea sau calitatea produselor si serviciilor reflectate pe acest site;
• Agentia nu este responsabila in cazul unor evenimente de forta majora sau in cazul in care furnizorul de servicii turistice intra in insolventa;
• Evenimentele de forta majora includ (dar fara a se limita): interventii guvernamentale, razboaie, rapiri, incendii, inundatii, accidente, furtuni, greve, atacuri teroriste, care pot afecta agentia sau furnizorii sai.

Modificari Termeni si Conditii

Agentia poate aduce modificari termenilor si conditiilor de utilizare fara a anunta acest lucru anterior.

Legislatie Aplicabila si Jurisdictie

• Aceste reguli sunt in conformitate cu legislatia romana in vigoare. Incalcarea prevederilor acestui document constituie o violare a drepturilor agentiei si poate atrage raspunderea civila, contraventionala sau penala, a persoanei in culpa;
• Conflictele aparute in legatura cu termenii de utilizare a site-ului vor fi supuse spre solutionare instantelor judecatoresti.

Link-uri Externe

Acest site poate contine link-uri catre diverse site-uri. Accesand aceste site-uri, utilizatorul se afla implicit in afara site-ului agentiei, avand obligatia de a respecta termenii si conditiile de utilizare ale noilor site-uri accesate.

This document refers to the conditions in which the website can be used. By accessing or using the website, you agree with the terms and conditions below. This website is owned and administered by the agency. All identification and contact data of the agency are found in the Contact page.

User Rights and Obligations

The user has the right to view the website on the computer monitor, on the mobile phone or tablet, to print parts of the website content on paper or electronic support, only for personal, non-commercial purposes. The user agrees to respect the following obligations including (without limiting to):

• To agree with the terms and conditions of the agency before launching a booking on the website;
• To have the financial responsibility for any transaction performed in their account or in their name;
• To have the legal capacity to initiate legal actions (age over 18 years);
• To guarantee the veracity of the data provided about them or about their family members;
• Not to use the website for speculative purposes, not to generate false or fraudulent bookings;
• Not to transmit political, pornographic, racist materials or those which contravene the law;
• Not to alter, copy, transmit, distribute, sell, display, license or reproduce the content of the website, with the exception of use for personal, non-commercial purpose;
• Not to use the website for commercial purpose;
• Not to remove the notification about copyright and/or registered trademark from the copies of the content;
• Not to create databases or manuals by downloading page by page the content of the website.

Bookings and Provider Conditions

• Any booking performed on the website will be considered as the intention of the user to purchase a certain tourist product or service from providers;
• If the user's request is accepted, they will receive a confirmation email from the agency and the Contract with the tourist will enter into force;
• All tourist services published on the website are depending on the availability of the providers;
• The terms and conditions of the provider (including the rules of passenger transport imposed by airlines) will apply additionally to the Terms and Conditions of this website;
• The terms of the providers can include provisions which refer to different payment procedures, obligations, cancellations, modifications of bookings, refunds of money (if the case) or restrictions of other nature. Certain airline companies can impose additional taxes;
• The agency is not responsible for the costs which can appear at the moment of transfers from one airport to another or for local taxes which certain hotels perceive;
• In the moment of navigating on the website, the user can observe references to different conditions which apply to special offers. The user must read with attention these terms and contact the agency for complete details;
• Any booking made by the user on the website is considered a confirmed booking only after the agency will confirm the booking and notify the user;
• The booking confirmed by the agency, becomes a firm order, only after the user has performed the full payment.

Cancellation/Modification of Booking

• The cancellation/modification of a firm order is done depending on the terms and conditions of each provider and it is the responsibility of the user to inform the agency in writing with confirmation of receipt or by telephone, about their intentions;
• In certain cases, it is possible not to be able to cancel/modify certain tourist services purchased through firm order or you will have to fulfill certain requirements for these actions;
• The agency or the provider accepts any form of written request;
• In the eventuality of canceling a firm order, the user will support, as the case may be, the penalties specified in the terms and conditions from each provider;
• In the eventuality of modifying a firm order (including, but without limiting to, cancellations, refunds of sums, changes of names), the agency reserves the right to apply certain taxes, to cover the administrative costs related to this action. These taxes differ from the taxes imposed directly by the provider.

Payment

The user receives the invoice following the confirmation by the agency of the booking which they made on the website and the payment modalities of this invoice. These payment modalities are specified on the website.

• Only those payment modalities which are presented on the website are accepted;
• The booking made by the user on the website is considered a firm order only after the payment has been performed by them;
• The agency does not assume any responsibility for the sums of money sent through courier;
• Depending on the terms and conditions imposed by hotels, at the moment of booking, the user can be asked for full or partial payment, the payment following to be performed in the account of the agency, of the hotel or of its representative;
• The agency or the provider will not issue tickets, vouchers or other travel documents in the case of non-payment in full of the ordered services;
• The agency or the provider reserves the right to collect additionally any taxes/commissions which can appear at the moment of bookings, in which case the user will be informed about the applicable commissions;
• The agency reserves the right to transfer the costs generated by charge back penalties;
• In certain cases there are additional taxes that must be paid at the destination directly to the provider of the services.

Online Payment with Card

• For certain services, the payment can be performed with the main credit cards recognized and presented on the website;
• The agency reserves the right to collect additionally any taxes which can appear at the moment of booking through credit card, in which case the user will be informed about the applicable taxes or commissions;
• If the booking was paid with the credit card of another person, the agency reserves the right to ask for a written authorization from that person;
• If at the moment of booking the tourist service you choose the option of online payment with card, the user will be redirected towards the secure websites of the electronic payment processors;
• Transactions will be performed in lei or euro, in the conditions agreed with the issuing bank of the user's card.

Card Payment in the Agency

• In case the user does not wish to perform the card payment online, they have the possibility to pay with the card at the POS terminals found in the agency;
• The user must confirm with the agency the intention to pay with the card at POS for prior confirmation.

Payment through Bank Transfer

• If the user chooses this payment option, they will receive by email a copy of the proforma or fiscal invoice, based on which they can perform the payment;
• Bank accounts of the agency will be found on the proforma or fiscal invoice.

Payment with Holiday Vouchers/Tickets

• Employees can receive from the employer, holiday vouchers paid in full by the employer, for spending holidays in Romania;
• The user will present themselves at the agency with the holiday vouchers/tickets to pay the booking made on the website, for a stay in Romania;
• The user must confirm with the agency the intention to pay with voucher or holiday ticket for prior confirmation.

Cash Payment / Cash Deposit

• The user can pay in cash any confirmed booking at the agency, in Lei, Euro or Dollar;
• Based on the invoice received from the agency, the user can present themselves at any branch of the bank with which the agency works, to deposit the money in the account specified on the invoice.

Availabilities, rates and taxes can fluctuate and a booking can be anytime invalidated if it is not paid in full.

Complaints

Any complaint must be made in writing to the provider of the tourist service (accommodation unit, airline company, etc), and a copy must reach the agency, in maximum 2 days from the conclusion of the stay.

Agency Responsibilities

• Our website has an informative content, therefore, the agency does not assume any responsibility regarding the correctness and exactness of information;
• The agency does not guarantee in any way, explicitly or implicitly, the reality, actuality and integrity of the data and information presented on the website;
• The data and information on this website do not constitute recommendations, guarantees, consultancy or commitment from the agency;
• The agency cannot be made liable towards any person/entity for any kind of damages which would result, directly or indirectly, from the use of the agency's website or as a result of any error or omission;
• The agency acts also as an agent for third party providers: airlines, hotels, rent-a-car companies or other providers of tourist services, named in this document providers;
• The agency does not assume any responsibility for the products and tourist services offered by providers and does not guarantee in any way (explicit or implicit) the accuracy or quality of the products and services reflected on this website;
• The agency is not responsible in the case of some force majeure events or in the case in which the provider of tourist services enters into insolvency;
• Force majeure events include (but without limiting to): government interventions, wars, kidnappings, fires, floods, accidents, storms, strikes, terrorist attacks, which can affect the agency or its providers.

Modifications of Terms and Conditions

The agency can bring modifications to the terms and conditions of use without announcing this previously.

Applicable Legislation and Jurisdiction

• These rules are in accordance with the Romanian legislation in force. The violation of the provisions of this document constitutes a violation of the agency's rights and can attract civil, contraventional or criminal liability of the person in fault;
• The conflicts appeared in connection with the terms of use of the website will be subject for resolution to the courts of law.